Unum group dental claims go to Group Dental Claim Office, P.O. Box 80139, Baton Rouge, LA 70898-0139, by fax to 855-400-9307, or by email to DentalClaims@Unum.com. The dental line is 888-400-9304. Unum does not publish a payer ID on its public pages, so check your clearinghouse list.
Last updated November 2026 · Reviewed by the PracticeAlpha billing team · Source: Unum dental claim form, certificates and portal guides
Get a free AR analysisAddresses and payer IDs change, so confirm the current details on Unum's provider materials before you rely on them.
| Detail | Unum dental |
|---|---|
| Claims mailing address (group dental) | Group Dental Claim Office, P.O. Box 80139, Baton Rouge, LA 70898-0139 |
| Claims fax | 855-400-9307 |
| Claims email | DentalClaims@Unum.com |
| Dental provider phone | 888-400-9304 |
| Electronic payer ID | Not published by Unum. A clearinghouse listing shows STR01 for Unum dental; confirm in your clearinghouse. |
| Provider portal | Unum Dental Provider Portal (claim status, corrected claims, pre-claim estimates) |
| Timely filing | Unum certificates we reviewed: within 90 days of service, or as soon as possible and within one year if that was not possible |
| Appeals | Within 60 days of the denial, per Unum's certificate; the provider can act as the patient's authorized representative |
| Underwriters | Starmount Life (Baton Rouge) and Colonial Life; in New York, Provident Life and Casualty or Paul Revere |
| Network | Unum Dental Network |
Enter the date of service to see the filing deadline and how many days are left. Unum certificates allow up to one year when filing within 90 days was not possible.
Limits are the ones Unum publishes, as summarized on this page; the patient's own plan documents win if they differ. Corrected claims and appeals have their own deadlines (see below).
Have claims close to the limit? Free AR analysisSend us your aging list. We will tell you which Unum claims are still recoverable, what is holding each one up, and what a fix is worth. Free, no obligation.
Get a free AR analysisWe handle payer credentialing and enrollment for dental practices and new associates, from the application to the effective date, so claims stop coming back out of network.
Dental credentialing services →Mail, fax, email or clearinghouse. Unum's dental claim form sends paper claims to Group Dental Claim Office, P.O. Box 80139, Baton Rouge, LA 70898-0139, faxes to 855-400-9307 and email to DentalClaims@Unum.com. Unum says it works with major clearinghouses but does not print a payer ID on the public pages we could read. One clearinghouse listing carries STR01 for Unum dental (Starmount Life, which underwrites much of Unum's dental business, is based in Baton Rouge). Search your clearinghouse's payer list for Unum before your first claim.
Do not trust the member flyer on this point. A Unum flyer says electronic submission "is not available" for dental. That is written for members filing their own claims, not for dental offices.
Watch the ZIP code. Three Unum documents print 70898-0139. One web page shows 0193; we use 0139.
Unum's group dental certificates we reviewed ask for proof of loss no later than 90 days after the date of service. If that was not reasonably possible, the claim must still arrive within one year. Ninety days is short compared with most carriers, so Unum claims should go out the day of service. Use the calculator above to see where any claim stands.
To fix a claim that has already processed, edit it in the Dental Provider Portal once its status shows Processed, then resubmit. That is Unum's published corrected-claim route.
The portal offers an instant pre-claim estimate, which is not a clinical review. For treatment over $300, Unum recommends a pretreatment estimate by email or fax. Neither guarantees payment.
Appeals are due within 60 days of the denial, and Unum decides them within 60 days. The provider can act as the patient's authorized representative. Unum does not publish a separate appeal address, so send it to the claims office with the denial and supporting records, or call 888-400-9304 to confirm. See our dental appeals guide.
Unum dental plans are underwritten by Starmount Life and Colonial Life, or in New York by Provident Life and Casualty or Paul Revere. The card may show any of those names; the claim still follows the Unum process. DHMO eligibility is checked on the monthly roster.
Group Dental Claim Office, P.O. Box 80139, Baton Rouge, LA 70898-0139.
Unum does not publish one on its public pages. A clearinghouse listing shows STR01 for Unum dental, so search your clearinghouse's payer list before submitting.
Unum's dental line is 888-400-9304.
Yes. Fax 855-400-9307 or email DentalClaims@Unum.com.
Unum group dental certificates we reviewed require proof of loss within 90 days of the date of service, or within one year if filing sooner was not reasonably possible.
Once the claim shows Processed in the Unum Dental Provider Portal, edit it there and resubmit.
60 days from the denial, under the Unum certificate we reviewed. Unum decides appeals within 60 days.