Equitable group dental claims go to Dental Claims, P.O. Box 69421, Harrisburg, PA 17106-9421, with electronic payer ID 78077. The old Grapevine, Texas box and payer ID 75261 still appear on some network pages. The dental line is 866-274-9887.
Last updated November 2026 · Reviewed by the PracticeAlpha billing team · Source: Equitable's dental provider page and claim form
Get a free AR analysisAddresses and payer IDs change, so confirm the current details on Equitable's provider materials before you rely on them.
| Detail | Equitable dental |
|---|---|
| Claims mailing address | Dental Claims, P.O. Box 69421, Harrisburg, PA 17106-9421 |
| Electronic payer ID | 78077 |
| Older address and ID (do not use) | P.O. Box 2107, Grapevine, TX 76099; payer ID 75261 |
| Provider phone | 866-274-9887 |
| EBCustomerService@equitable.com | |
| Provider portal | equitabledental.com: Speed eClaim, MyPatients' Benefits, predeterminations, adding x-rays |
| Payments | Issued through ECHO Health |
| Networks | United Concordia, Zelis, Plus Network, Careington, GEHA, HealthSmart, TDA and DBP |
| Timely filing | Not published by Equitable; follow the plan |
Enter the date of service to see the filing deadline and how many days are left. Equitable does not publish a dental filing limit.
Limits are the ones Equitable publishes, as summarized on this page; the patient's own plan documents win if they differ. Corrected claims and appeals have their own deadlines (see below).
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Get a free AR analysisWe handle payer credentialing and enrollment for dental practices and new associates, from the application to the effective date, so claims stop coming back out of network.
Dental credentialing services →Equitable's current dental provider page lists Dental Claims, P.O. Box 69421, Harrisburg, PA 17106-9421 and payer ID 78077. Its dental provider portal runs on the United Concordia platform, which is why the Harrisburg box matches the one United Concordia uses for its own fee-for-service claims. The claim form's privacy notice names United Concordia too.
The older details, P.O. Box 2107 in Grapevine, Texas and payer ID 75261, are still shown on some leased-network pages, including the Dental Health Alliance arrangement page. If a claim went to the old address or ID, resubmit to Harrisburg under 78077.
Equitable leases several networks: United Concordia, Zelis, Plus Network, Careington, GEHA, HealthSmart, TDA and Dental Benefit Providers. The network you are in decides the fee schedule, and the network operators themselves suggest calling Equitable to confirm which one applies to a patient. The claim always goes to Equitable.
Equitable recommends a predetermination for expensive treatment, but it is not required and it is not a guarantee of payment. The equitabledental.com portal handles claims (Speed eClaim), benefits lookups, predeterminations and adding x-rays to a rejected claim.
Equitable does not publish a dental filing limit or a provider appeal deadline. A 2023 Equitable plan document lists appeals at P.O. Box 2107, Grapevine, TX 76099-2107, the old claims city, so call 866-274-9887 to confirm where to send an appeal today. See our appeals guide.
78077. The older ID 75261 still appears on some network pages.
Dental Claims, P.O. Box 69421, Harrisburg, PA 17106-9421.
866-274-9887, or email EBCustomerService@equitable.com.
Equitable's dental provider portal runs on the United Concordia platform, and its claims go to the same Harrisburg box United Concordia uses.
No. Equitable recommends them for expensive treatment, but they are not required and are not a guarantee of payment.