Submit MetLife dental claims electronically through your clearinghouse for the fastest payment, or by mail to the MetLife Dental Claims Unit, P.O. Box 981282, El Paso, TX 79998-1282 (fax 859-389-6505). Providers handle eligibility, claim status, and pre-treatment estimates through the MetDental portal. Here is the full reference, plus how to stop chasing MetLife claims.
Last updated September 2026 · Reviewed by the PracticeAlpha billing team · Source: MetLife dental provider materials
Get a free AR analysisAddresses and payer IDs change, so confirm the current details on MetLife's provider materials before you rely on them.
| Detail | MetLife dental |
|---|---|
| Claims mailing address | MetLife Dental Claims Unit, P.O. Box 981282, El Paso, TX 79998-1282 |
| Dental claims fax | 859-389-6505 |
| Electronic payer ID | Commonly 65978 via major clearinghouses (confirm in your clearinghouse's payer list) |
| Provider portal | MetDental, metdental.metlife.com |
| Main network | MetLife PDP Plus |
| Fastest method | Electronic via clearinghouse; paper/fax as backup |
| Timely filing | Plan- and group-specific, confirm in the patient's plan or on MetDental |
Electronic submission is the fastest way to get MetLife dental claims paid. Send them through your clearinghouse using MetLife's dental payer ID (commonly 65978, confirm it in your clearinghouse's payer list), and you get faster processing, electronic remittance, and a clean audit trail. Paper claims go to the MetLife Dental Claims Unit, P.O. Box 981282, El Paso, TX 79998-1282, and the dental claims fax is 859-389-6505, but paper should be the backup, not the default.
Attach what the claim needs before it goes out. For anything beyond a basic diagnostic or preventive service, include the supporting documentation the procedure requires (radiographs, perio charting, narratives) so the claim is not held or denied for missing records.
MetDental (metdental.metlife.com) is where dental offices manage the MetLife relationship. Use it to verify eligibility and remaining plan maximums, submit and track claims, and request pre-treatment estimates before a big case. MetLife's main dental network is PDP Plus. Checking eligibility and the annual maximum on MetDental before the visit is the single best way to avoid a surprise denial or a bad patient estimate.
Spending your front desk's time chasing MetLife claims and eligibility? We submit clean, verify before the visit, and work every denial to payment. See what your MetLife AR is leaking.
Get a free AR analysisPaper MetLife dental claims go to the MetLife Dental Claims Unit, P.O. Box 981282, El Paso, TX 79998-1282, and the dental claims fax is 859-389-6505. Electronic submission through your clearinghouse is faster and recommended. Confirm the current address on MetLife's provider materials, payer addresses change.
Send them through your clearinghouse using MetLife's dental payer ID (commonly 65978 across major clearinghouses, confirm in your clearinghouse's payer list). Providers also manage eligibility, status, and estimates on the MetDental portal at metdental.metlife.com.
MetDental (metdental.metlife.com) lets dental offices check eligibility and plan maximums, submit and track claims, and request pre-treatment estimates. MetLife's main dental network is PDP Plus.
It is set by the specific plan and group, so confirm the deadline in the patient's plan documents or on MetDental. Late filing is one of the most common and most avoidable reasons a dental claim is written off.