Who administers Texas Medicaid dental in 2026?

The Texas Health and Human Services Commission (HHSC) oversees the program, but day-to-day dental benefits for Medicaid and CHIP enrollees are administered by three statewide managed care organizations: DentaQuest, MCNA Dental, and UnitedHealthCare Dental. Each member is assigned to one of these MCOs at enrollment.

What is the difference between DentaQuest, MCNA, and UnitedHealthCare Dental in Texas?

All three are contracted by HHSC to cover the same core benefit set, but they operate separate provider networks, provider portals, fee schedules, and pre-authorization rules. A claim that processes cleanly for one MCO may require additional documentation or pre-auth for another. Practices must verify which MCO a patient belongs to and follow that MCO's specific billing workflows.

Does Texas Medicaid cover adult dental?

Adult dental coverage under Texas Medicaid is very limited. Most adults enrolled in Texas Medicaid receive emergency dental services only. Full coverage, including preventive, restorative, and orthodontic benefits, is available for children enrolled in STAR (Medicaid) and CHIP programs. Confirm current adult benefit details with HHSC or the relevant MCO, as coverage rules can change.

How do I check which MCO a patient is assigned to?

You can verify MCO assignment through the Texas Medicaid and Healthcare Partnership (TMHP) provider portal, by calling the TMHP provider line, or by checking directly with each MCO's eligibility verification system. The patient's Medicaid ID card should also list their plan, but cards are not always current, so a real-time eligibility check before each appointment is the safest approach.

What is the typical denial rate for Texas Medicaid dental claims?

Denial rates vary by MCO, practice, and claim type and are not publicly reported in a standardized way. Common denial triggers include MCO assignment mismatches, missing or expired pre-authorizations, frequency limit violations, and eligibility gaps. Practices with strong verification and pre-auth workflows at the front end generally see fewer denials than those that check eligibility only at billing.

Can a billing company handle all three Texas MCOs?

Yes. An experienced dental billing company familiar with Texas Medicaid will maintain separate workflows for DentaQuest, MCNA Dental, and UnitedHealthCare Dental, including MCO-specific portals, fee schedules, and pre-authorization processes. That separation is the core of clean Medicaid billing in Texas, because treating all three MCOs identically is a reliable path to denials.

What is CHIP dental in Texas?

CHIP (Children's Health Insurance Program) in Texas provides health and dental coverage for children in families that earn too much to qualify for Medicaid but cannot afford private insurance. CHIP dental in Texas runs through the same three MCOs as STAR Medicaid dental and covers a similar comprehensive benefit set for children, including preventive, basic, and some orthodontic services. Benefits and cost-sharing details are confirmed through HHSC.

What is the difference between DentaQuest, MCNA, and UnitedHealthcare dental?

All three are managed care organizations that administer Medicaid and CHIP dental benefits under contract with state agencies. They cover a similar core benefit set, but they run separate provider networks, provider portals, fee schedules, and pre-authorization rules. A claim that pays cleanly for one can require extra documentation or pre-auth for another, so a practice has to know which MCO each patient belongs to and follow that MCO's workflow.

Is credentialing with DentaQuest or MCNA the same as my state Medicaid enrollment?

No. Being on your state Medicaid provider file does not make you an in-network provider with the dental MCO. Each MCO, DentaQuest, MCNA, and UnitedHealthcare, has its own credentialing and contracting process that must be completed before claims will pay.

Which Medicaid dental MCO is hardest to bill?

It depends on your case mix. MCNA is known for strict orthodontic documentation, including an HLD index and full records. DentaQuest is the most widespread, so most practices deal with it first. The real difficulty is running three different portals, fee schedules, and pre-auth rules at once, which is where errors and denials come from.

Which states use DentaQuest vs MCNA vs UnitedHealthcare?

It varies by state and changes with each contract cycle. DentaQuest is the largest and operates in the most states. MCNA has a strong presence in states like Texas, Florida, and Louisiana. UnitedHealthcare administers Medicaid dental in select states through its community plans. Always confirm the current MCOs for your state and each patient's specific plan.

How do I submit MetLife dental claims electronically?

Submit MetLife dental claims electronically through your clearinghouse using MetLife's dental payer ID (commonly 65978 across major clearinghouses, confirm it in your clearinghouse's payer list). Providers also manage eligibility, claim status, and pre-treatment estimates through the MetDental provider portal at metdental.metlife.com.

What is MetLife's dental provider portal?

MetDental (metdental.metlife.com) is MetLife's provider portal for dental offices. You use it to check eligibility and plan maximums, submit and track claims, and request pre-treatment estimates. MetLife's main dental network is PDP Plus.

What is the timely filing limit for MetLife dental claims?

Timely filing windows are set by the specific plan and group, so confirm the deadline in the patient's plan documents or on MetDental. Filing late is one of the most common, and most avoidable, reasons a dental claim is written off.

Cigna Dental Claims: Address, Payer ID, Fax & How to Submit

Cigna dental claims: where and how to submit

Submit Cigna dental claims electronically for the fastest payment (payer ID 62308), or by mail, but match the address to the product. DPPO and indemnity claims go to Cigna, P.O. Box 188037, Chattanooga, TN 37422-8037; Cigna Dental Care (DHMO) claims go to a different box. Here is the full reference, plus how to stop chasing Cigna claims.

Last updated September 2026 · Reviewed by the PracticeAlpha billing team · Source: Cigna dental provider materials

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Cigna dental claims quick reference

Addresses and payer IDs change, so confirm the current details on Cigna's provider materials before you rely on them.

Detail	Cigna dental
DPPO / indemnity claims address	Cigna, P.O. Box 188037, Chattanooga, TN 37422-8037
DHMO (Cigna Dental Care) address	General dentists: P.O. Box 188046; specialists: P.O. Box 188045, Chattanooga, TN
Electronic payer ID	62308
Electronic submission	Via your clearinghouse to payer ID 62308
Provider portal	CignaforHCP, cignaforhcp.com
Networks	Cigna DPPO / Total Cigna DPPO and Cigna Dental Care (DHMO)
Timely filing	Plan- and group-specific, confirm in the patient's plan or on CignaforHCP

How to submit Cigna dental claims

Electronic submission is the fastest way to get Cigna dental claims paid. Send them through your clearinghouse to payer ID 62308. If you file on paper, match the box to the product: DPPO and indemnity claims go to P.O. Box 188037, Chattanooga, TN 37422-8037, while Cigna Dental Care (DHMO) claims go to P.O. Box 188046 for general dentists or 188045 for specialists. Sending a DPPO claim to a DHMO box is a common cause of delay.

Verify eligibility and benefits on CignaforHCP before the visit. The portal shows eligibility, remaining maximum, and claim status, and lets you submit pre-treatment estimates. Confirming the plan type (DPPO vs Dental Care DHMO) up front tells you exactly where and how the claim should go.

Cigna dental claims FAQ

What is the mailing address for Cigna dental claims?

DPPO and indemnity Cigna dental claims go to Cigna, P.O. Box 188037, Chattanooga, TN 37422-8037. Cigna Dental Care (DHMO) claims go to P.O. Box 188046 (general dentists) or 188045 (specialists). Electronic submission to payer ID 62308 is faster; confirm the current address on Cigna's provider materials.

What is Cigna's dental payer ID?

Cigna's dental payer ID is 62308 for electronic submission through your clearinghouse. Confirm it in your clearinghouse's payer list.

What is Cigna's dental provider portal?

CignaforHCP (cignaforhcp.com) is the provider portal for eligibility, remaining maximums, claim status, and pre-treatment estimates.

What is the timely filing limit for Cigna dental claims?

It is set by the specific plan and group, so confirm the deadline in the patient's plan documents or on CignaforHCP. Late filing is a common, avoidable write-off.

Cigna dental claims: where and how to submit

Cigna dental claims quick reference

How to submit Cigna dental claims

Cigna dental claims FAQ

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